Openclaims SaaS platform streamlines the damage repair process of Louwman Dealer Group!
Since end of October 2022, Louwman Dealer Group streamlines its body repair process with the Openclaims SaaS platform. By engaging in this partnership Louwman is committing to further digitalising and improving its services to customers, dealers, and body shops.
Control over the damage flow plus a more efficient setup of the damage process
At more than 70 locations, Louwman Dealer Group is active with the sale of new and used passenger vehicles, company cars and lorries, repairs, maintenance, body repair, and central procurement of used vehicles. Louwman Dealer Group represents twelve car brands. By deploying the Openclaims platform, Louwman can continue to improve its service to customers with damaged vehicles.
The Openclaims platform ensures that Louwman Dealer Group offers its customers a fully digital and uniform process, from damage notification to distribution within its own repair network. By digitalizing the first notice of loss (FNOL) and the distribution of the repair assignments, Louwman takes control of the damage flow and is able to organize its repair processes more efficiently. This is also because filtering can be done on the basis of brand recognition or the complexity of the damage. With the implementation of the Openclaims platform, Louwman’s customers are unburdened and the entire process works faster and more clearly.
Jacco Blonk, Director Louwman Autoschade, about the collaboration with Openclaims: “The Openclaims platform ensures that all damages reported to us are received in the same way and with a complete damage file. The entire process ensures that we can meet the needs of our customers even better, and it fits into the broader strategy of making things even easier for our customers and employees through digitalization.”
“The fact that several dealer-holdings have asked us to streamline and digitize their damage repair process, shows that the solutions Openclaims offers the automotive sector are in line with current market developments. We are also very proud to work with one of the largest car distributors in Europe,” says Lex Orie, CCO Openclaims.