Feature focus: Body Shop Scorecards

For insurers and fleet managers, maintaining a high-performing repair network can be challenging. Without clear benchmarks and real-time insights into your network partners’ performance, it becomes difficult to track efficiency, control costs, and maintain service quality. Openclaims’ Body Shop Scorecards, part of the Repair Manager solution, provide the necessary tools to monitor body shop performance and foster desired behaviour throughout your network. In this edition of the Feature Focus series, we explore how Body Shop Scorecards help increase your network performance.

What does this feature entail?

The Body Shop Scorecards feature automatically generates performance scorecards for each body shop, offering a transparent and structured way to measure and compare shop efficiency. This feature allows you to:

• Track real-time performance metrics for each body shop.
• Set measurable performance standards across your repair network.
• Encourage best practices by sharing scorecards with body shops.
• Identify and address inefficiencies to drive continuous improvement.

Why This Matters

Without clear performance tracking, inefficiencies can go unnoticed, leading to increased expenses and inefficiencies. By using Body Shop Scorecards, insurers and fleet managers can:

• Reduce repair costs by improving the performance of body shops.
• Increase network performance by setting clear benchmarks.
• Drive efficiency by identifying and addressing bottlenecks promptly.