Hedin Automotive Belgium Goes Live with Openclaims Platform

Amsterdam 16-04-25 – Openclaims is pleased to announce that Hedin Automotive Belgium has officially implemented its digital claims and repair management platform. The decision follows several successful years of Openclaims usage at Hedin Automotive Netherlands, where the software has already proven its value in creating more efficient repair handling and a smoother customer journey.

For Hedin Automotive Belgium, the platform introduces clearer control over internal processes, fewer manual touchpoints, and a significant reduction in internal communication—allowing teams to spend more time focused on service delivery.

"We see the implementation of Openclaims as a major step forward," said Ludwig Devadder, COO at Hedin Automotive Belgium. "It helps us handle repairs more efficiently and gives our teams the tools they need to offer a seamless experience to our customers."

The rollout was supported by Openclaims' customer success team, who worked closely with Hedin Automotive Belgium to ensure a smooth transition. Alec Maas, Customer Success Manager at Openclaims, noted: "It’s great to see Hedin Automotive Belgium take this step. We’ve seen the results in the Netherlands, and we’re confident the same benefits—better control, faster handling, and more focus on the customer—will follow here too."

With Hedin Automotive Belgium now live on the platform, Openclaims continues to strengthen its position as a trusted partner for automotive groups across Europe.