Many insurers and fleet managers prioritize location when assigning vehicle repairs. While proximity is convenient, it is not the only or best factor to consider.
Modern vehicles require specialized repairs, body shops have varying capacity constraints, and customers have different expectations. This blog explores why relying solely on location can lead to inefficiencies and suboptimal outcomes when distributing your damages to body shops.
Technology advancements
Vehicles today feature Advanced Driver-Assistance Systems (ADAS), electric or hybrid powertrains, and new lightweight materials.
Specialised skills and equipment
Proper repairs require trained technicians, manufacturer-approved tools, and certified replacement parts.
Example
A nearby shop may lack the calibration tools for ADAS-equipped vehicles, leading to improper repairs or the need for secondary fixes.
Labour shortages
The repair industry is facing a technician shortage, creating significant backlogs in many workshops.
Delays at overbooked shops
Assigning a job to the closest repairer might result in extended wait times if they’re already at capacity.
Example
A shop 15 kilometres away with availability next week is a better choice than a local one that is booked for three months for some customers.
Customers have different expectations and priorities for their repairs:
Speed: Some want their vehicle back as quickly as possible.
Sustainability: Others prefer repairers who align with their environmental goals.
Quality and certification: Some insist on manufacturer-certified repairs to maintain warranties and quality standards.
Example
A business fleet may prefer a slightly farther shop that meets sustainability standards over the closest one.
Location alone is an outdated approach to repair allocation. A more intelligent and dynamic approach is needed, one that considers multiple data points—including vehicle complexity, repair shop capacity, and customer preferences—to match each repair with the most suitable workshop.
This is exactly where our Repair Manager solution comes in—by automating the matchmaking between damages and the most optimal body shop, it ensures more efficient repair distribution.
Contact us for a demo.