Your complete Claims Management toolkit
Grip | Efficiency | Cooperation
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Powerful features, designed to make your life easier
Full Insight
See how claims processes perform and implement data-driven improvements
Seamless Customer Journeys
Minimize the cost for customer contact, maximize customer satisfaction
Improved Efficiency
Touchless (STP) claims processes supercharge your operations department
Optimal Cooperation
Include your (external) stakeholder network to maximise efficiency
Solution modules
FNOL
A full self-service solution that allows your customers, agents and service staff to report claims effortlessly.
Claims Workflow Manager
Manage and automate your claims processes using logic-based workflows. Create your own roles and responsibilities, communicate with your stakeholders and customers in one central environment.
3rd Party Environments
Create specific environments for specific process stakeholders or third parties, assign specific actions and tasks, monitor SLAs and other process indicators.
Driver Environment
Provide your drivers with a complete track-and-trace environment. Easily let them add missing documents or answer additional questions.
Insights
Easy access to all data regarding claims, process performance, stakeholder performance and more. All in easily viewable and configurable dashboards.
Steer Damages Efficiently with Business Rules
The Distribution Engine enables automated damage routing to the ideal body shop through configurable business rules. Easily set criteria, ensure only qualified shops receive cases, and optimize repair costs by selecting top-performing options.


Frequently Asked Questions
Yes, the solution is designed for seamless integration, allowing you to connect Claims Manager to your current IT stack.
Yes. Our Claims Manager solution allows for the configuration of steps, statuses, touchpoints, and more, allowing you to align our software with your unique way of working.
Yes, our software supports both first-party as well as third-party claims. It even features extensive recovery functionality, allowing you to manage the entire process from within Claims Manager.
(External) Stakeholders can work with the Claims Manager solution in multiple ways. First of all, they can access the Openclaims platform via their own stakeholder environment and perform actions. Secondly, they can integrate our platform directly into their back-office or CRM system using one of our standard APIs.
However you like. Our FNOL is a web-based application that doesn't require a download. This means your customers can access the FNOL via their desktop, laptop, phone, tablet, and so on.
Our solution mainly utilizes standard communication that is triggered by a claim reaching a certain status or phase in the claims process. These touchpoints can be fully customized and our platform allows for you to write, change and delete the content (text/images/track-and-trace-statuses) that is sent on your behalf.
Yes. All of our customer-facing pages, such as the FNOL, touchpoints and track-and-trace-environment, can be setup in your look-and-feel (logo, colors, font, etc).
Contact us via the demo button at the top of this page, and we'd be happy to give a presentation and real-life demonstration of Claims Manager and its possibilities!
Related resources
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Feature focus: Automatic Liability Determination
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How Athlon improves customer experience and reduces administrative workload with Claims Manager
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FLINZ kiest voor het Openclaims platform om duurzaam en efficiënt schadebeheer voor wagenparkbeheerders te vereenvoudigen
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